Welcome to Anglia Telephones IP-PBX VOIP Systems.
Your telephone system is a critical part of your business, linking your customers with your sales, accounts and customer service teams.
It is important to create the correct first impression and investing in the latest technology can give you a raft of telephony features to ensure a smooth, professional experience for callers.
Once you decide to change or upgrade your telephone system there are some important factors to consider. The good news is that phone systems, also known as switches or PBXs (Private Branch Exchanges if you really want to know…), offer a far wider range of useful features at a lower cost than ever.
The PBX is computer programmed to provide advanced phone functions. It allows all users to share a certain number of external phone lines which saves the cost of requiring a dedicated line for each phone user. A PBX needs an operator or receptionist routing calls to ordinary desktop phones using a specialised operator console, or possibly via an auto-attendant.
The growth of the internet is also driving change as VOIP (Voice over Internet Protocol) telephony systems come onto the market, offering lower call rates and running costs. If you are considering installing one of these systems it is important to check your current data networking set-up and consider how good your IT security is. VOIP is huge news currently, especially after Skype, a company specialising in it, was recently purchased for $2.6bn by online auction eBay. See our separate feature on VOIP.
The majority of vendors now offer the option to buy a standard digital telephone system with a clear upgrade path to VOIP telephony. These new hybrid IP PBX systems can switch calls between a VOIP user and a traditional telephone user. An IP PBX makes sense for businesses that want to future-proof investments. A hybrid gives you the flexibility to expand your system in line with business growth.
Although there are some analogue systems on the market they’re now fairly out-dated and digital systems provide a wealth of features and applications using ISDN lines very cost-effectively.
